Overview
The upheaval caused by 9-11, uncertainty in the marketplace, wars that don’t seem to end, terrorism, business malfeasances, constant uncertainty and constant change, greater emphasis on speed and the pressure to do more work with fewer people, has greatly increased your employee’s level of stress, tension, and frustration.
The fact that some employees lack the emotional skills or temperament to manage this pressure has resulted in a sharp increase in workplace violence – acts, threats, bullying, anger, sabotage, absenteeism.
This increased potential for confrontation has place new demands on supervisors, many of whom are unprepared to handle such demands.
This course prepares you to identify symptoms and causes of workplace violence, and to take corrective actions. You learn the warning signs of potential violence and defuse anger and conflict.
The Problem
Human Resources, Supervisors, or other employees receiving complaints about threats from co-workers
Increase in workplace violence
Employees are unsure how to handle such situations
Our Solution
To Learn...
Establish processes and procedures in advance.
Identify the early warning signs related to violence.
Empathize with those under stress.
Communicate effectively to all involved.
Recognize when the situation is beyond you and seek help.
Course Outline
The physiology and psychology of anger and violence
Developing a more expressive communicating style - handling criticism and aggressive individuals
Constructive and effective conflict resolution methods
Developing Self Esteem in one’s self and in others, to reduce conflict