Category:
Change Management
Study mode:
At the institution
Class Length 1-3 Days
Overview
This
workshop provides help for dealing with workplace challenges. When
organizations experience a downsizing or any other dramatic change,
they need people to be at their best. Most people’s reaction...
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Category:
Change Management
Study mode:
At the institution
Class Length 1 Day
Overview
Barely
30% of all organizational change initiatives succeed. Even with a solid
change strategy in place, plans are abandoned, implementation is
delayed or employee resistance is unexpectedly...
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Category:
Conflict Resolution
Study mode:
At the institution
TrainSmart's Conflict Resolution Training teaches participants
to identify the early warning signs of conflict and how to work
more effectively with their own as well as others’ emotions.
In your...
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Category:
Customer Service
Study mode:
At the institution
Class Length 1 Day
Overview
Increase
customer and employee satisfaction by improving communication and
problem solving skills. This course will provide skills, ideas and
techniques to improve customer service...
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Category:
Customer Service
Study mode:
At the institution
Class Length Customizable
Overview
When
customers are unhappy with the service they receive, most don’t
complain--they simply don’t come back. “Quality Service: Defining It,
Building It and Sustaining It” uses...
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Category:
Customer Service
Study mode:
At the institution
Class Length 1 Day
Overview
“It
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
is...
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Category:
Ethics
Study mode:
At the institution
Class Length 1 Day
Overview
The
word “ethics” is derived from the Greek word ethos (character), and
from the Latin word mores (customs). Together, they combine to define
how individuals choose to interact with...
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Category:
Labour Relations
Study mode:
At the institution
Class Length 1 Day
Overview
The
upheaval caused by 9-11, uncertainty in the marketplace, wars that
don’t seem to end, terrorism, business malfeasances, constant
uncertainty and constant change, greater emphasis...
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Category:
Time Management
Study mode:
At the institution
Class Length 1/2 - 1 Day This course addresses the issues of working smarter by assessing where we spend our time each day. We will identify the factors that affect how we manage our work, time constraints and how to develop priorities with supervisors and...
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